Aqua-Aerobic Systems, Inc. is officially notifying our valued customers, representatives and other stakeholders that as of March 20, 2020, Illinois Gov. J.B. Pritzker issued a “stay at home” order for the entire state of Illinois beginning Saturday, March 21st at 5 p.m. through Tuesday, April 7th. This effort is being taken to slow the spread of COVID-19.
Aqua-Aerobic is considered an “essential business” under the Governor’s order in that it provides critical support to wastewater plants and is therefore exempt from this lockdown; however, our overall focus and commitment is to the health and well-being of our employees. Therefore, we have decided to limit operations to the fullest extent possible including conducting our daily business remotely.
Beginning immediately, Aqua-Aerobic employees will not physically be working from our Loves Park, IL facility. We have been preparing for this possible change in how we conduct business for the past couple of weeks and are confident that the vast majority of our business activities will remain fully operational.
Our customer service hotline (800) 940-5008 will continue to be available 24/7, and our field service staff will continue to travel as necessary to address customer site issues. We will continue to respond to all calls, e-mails and requests for support from any and all customers.
We appreciate your patience as we quickly transition the critical areas of our business in an effort to continue servicing our customers and reps and keep our employees safe.